Advanced Protocol ships research materials to eligible customers within the United States, subject to order review, product availability, and applicable shipping restrictions.
Orders are generally processed after successful payment authorization and any required account or order review.
We aim to process qualifying orders promptly, but processing times may vary based on order volume, product availability, verification requirements, and other circumstances.
Available shipping options and applicable shipping charges are displayed during checkout.
Shipping rates may vary depending on destination, service level, order value, and promotional eligibility.
Free standard shipping may be available on qualifying orders based on the current offer displayed on the website.
Promotional shipping offers may be changed or discontinued without prior notice.
Any delivery timeframe shown at checkout or communicated by Advanced Protocol is an estimate rather than a guaranteed delivery date.
Carrier delays, severe weather, incorrect addresses, holidays, or other circumstances outside our control may affect delivery times.
When tracking information is available, it will be provided through the email address associated with the order.
Customers are responsible for monitoring tracking information and ensuring that the shipping address provided at checkout is accurate.
Customers are responsible for entering accurate shipping information.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
If a package arrives damaged or appears to be missing items, please contact us as soon as possible at:
info@advancedprotocol.co
Include your order number and, where applicable, photographs of the package and its contents so that we can review the issue.
Advanced Protocol reserves the right to restrict or refuse shipment where necessary to comply with applicable laws, regulations, carrier requirements, or our research-use policies.
International shipping availability may vary. Customers should not place an international order unless an international shipping option is specifically offered at checkout.
For shipping questions:
info@advancedprotocol.co
Advanced Protocol LLC
2445 Augustine Drive, Suite 150
Santa Clara, CA 95054
Research use only. Not for human or animal consumption.
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Intended for licensed researchers and institutions only. Products are strictly for laboratory research use, not for human or veterinary consumption.
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